Customer Service

Shipping & Delivery

We currently accept online orders from the United States. Shipping details and tracking information will be delivered by email within 2-3 business days.  Depending on your ship-to location, certain locations may require additional time in transit depending upon your delivery schedule.

We ship via the United States Postal Service (USPS), United Parcel Service (UPS), or FedEx.

Holiday Seasons. Due to the holiday rush and carrier schedule, the delivery may take longer than expected. 

Please check back with us periodically for any updates regarding our shipping policies.

International shipments are available upon your confirmation of the freight charge. Delivery options are currently available in Canada, Australia, the United Kingdom, and a few other countries. 

If you need assistance to ship to other countries, please contact us.

International Duties/Taxes: Customers are responsible to pay duties accordingly. Duties and taxes are enclosed in your purchase. Please note if you need to return your purchase we are unable to refund duties and taxes.

Free Shipping: Free shipping is only valid to residents of the contiguous United States, and excludes Hawaii and Alaska.

Question? Please e-mail us at orders@goldenfoxfootwear.com. 

Privacy & Security

Security Guarantee

We guarantee that every transaction with GoldenFoxFootwear.com will be 100% safe. This means you pay nothing if any unauthorized charges are applied to your credit card as a result of shopping with us. Our secure server software (SSL) is the industry standard and one of the best ways to secure commerce transactions. 

Our secure server software (SSL) is the industry standard and one of the best ways to secure commerce transactions.  SSL encrypts all of your personal information, including credit card numbers, name, and address, so that it cannot be read as the information travels over the internet. Independent third parties scan GoldenFoxFootwear.com daily to ensure security and certify our website is PCI-compliant.

Collecting Information

Throughout your shopping experience, we may ask you to provide certain contact information about yourself such as your name, shipping/billing address, telephone number, email address, credit card information, and other information.  We also maintain a record of your product purchases.  The information can be gathered when you register or update your online account, log-in, place an order, make a customer service inquiry, opt-in to receive our emails, shop online, request a catalog, or participate in sweepstakes, contests, promotions, or surveys.  Most of the personal information we receive comes directly from users who register at http://www.goldenfoxfootwear.com

We also automatically collect some information when you use our website.  We log your IP address when you place an order.  All of this information is collected and used only as aggregate information; that is, it is entered into our database, where we can use it to generate reports on our users, but not individual reports that identify you personally.  We do not sell your information to third-party companies.

Returns & Replacements

We hope you love what you order.  But in case you don’t—perhaps it’s a little too big, too small, or the style just isn’t you, please send the boots back for a refund.

Merchandise may be returned for a refund to your credit card within 30 days of the purchase date. Products must be in the condition you received them and in the original shoe box with all tags attached. The customer is responsible for shipping the boots back. All products should be shipped via insured parcel; we will not be responsible for products during shipment from the customer to our warranty department. To ensure timely processing, please include the return form with the item. Your shipping fee will be deducted from the refund amount.

Exchanges: To expedite the exchange process, please re-order your preferred size and return the ill-fitted pair for a refund.

International customers requesting to return or exchange for a different size will be responsible for additional shipping charges.

All orders placed on goldenfoxfootwear.com are shipped with a packing slip and a return form.  On this return form, please complete all required fields, indicate the reason for your return and enclose it with the item in the original packaging.

Address your package to: 
Golden Fox Footwear 
WE-Returns Department 
301 South Dupont Ave 
Ontario CA 91761 USA

Once we have received your return, please allow 7-14 business days for processing your return.

Final Sale: Items marked as Final Sale may not be returned or exchanged.

Special Promotional Deals are final sales and are not allowed for returns or sizing exchanges.

Ordering

If you have any questions about your order, please e-mail us at orders@goldenfoxfootwear.com

Payment, Pricing & Promotions

Should any unauthorized use of your credit card happen through no fault of your own from purchases made at GoldenFoxFootwear.com while using the secure server, we will cover this liability. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with that company’s reporting rules and procedures.

We honor our promotions.

**Special Promotional Deals are final sales and not allowed for returns or sizing exchanges. 

Viewing Orders

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You can also check your order status here. http://www.goldenfoxfootwear.com/index.php/sales/guest/form/

Updating Account Information

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